Remax is not only a vendor, but a technology partner—the
one that not only offers IT equipment and products but also
the required complementary services to enable its clients effectively
manage the use of technology.
Comprehensive services that support planning and implementation
of its products are covered by Remax International, Inc.
Following supply and installation,
clients are guaranteed of continuous communication with Remax
regarding necessary maintenance of system’s performance
as well as updates on new technology standards. Clients can
expect immediate, comprehensive response and assistance with
their needs on hardware and software maintenance.
Remax had established a dedicated communication infrastructure
for support request calls, thereby eliminating competition from
non-support related calls and ensuring prompt receipt of such
calls:
- Customer Service direct telephone line
- Customer Service mobile line
- Customer Service dedicated fax line
- Customer Service e-mail service
All incident calls coursed through
telephone, mobile, fax or e-mail are logged into an automated
help desk system to ensure efficient call tracking, handling
and problem escalation and resolution.
 Remax
provides consultation study service for customers in need of
identifying problem areas and improvement with their business
operational flow and technical infrastructure. For the pre-implementation
stage, Remax consultants cover the hardware capacity planning,
corporate network design and integration, power management,
storage management, security management, and change management.
At the implementation stage, a methodology is used including
the phases for project assessment, system analysis and design,
system implementation (development, customization and integration),
system installation and production turnover.
Remax recognizes that training is a critical path to a successful and timely system implementation. It employs a skills transfer methodology that bridges the gap between administrators and end-users and their new system. It also allows the customer to manage and deliver his own training programs in the future.
Remax offers two (2) educational tracks:
- System Administrator Training - focuses on the system administration
capabilities, functions, features of the training and its
benefits.
- Business User Training - designed to help end-users become
proficient in the use of the new system as it pertains to
specific job responsibilities.
From 9:00 AM to 6:00 PM
Mondays to Fridays (Excluding holidays)
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