REMAX
PRIVACY POLICY
This Privacy Policy describes how REMAX collects, uses, discloses, and protects personal data, as well as your rights in relation to your personal data. This policy applies to personal data collected through our website https://remax.com.ph/ (“Site”), and any related services, products, communications, or interactions (collectively, the “Services”).
By using our Site or Services, or by otherwise providing personal data to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or Services or provide personal data to us.
1. Definitions
- Personal Data / Personal Information: Any information relating to an identified or identifiable natural person, including but not limited to name, email address, contact number, IP address, etc.
- Processing: Any operation performed upon personal data, whether or not by automated means (e.g., collection, recording, organizing, storing, updating, use, disclosure, deletion).
- Data Subject: An individual whose personal data is collected, held, or processed.
- Third Party: Any individual, company, or entity other than REMAX.
2. Information We Collect
We may collect the following types of personal data:
2.1 Information You Provide Directly
- Name
- Email address
- Phone number
- Postal address
- Company / organization name
- Job title or position
- Inquiry details, comments, feedback
- Content you post or submit (e.g. via contact form, feedback, questionnaires)
2.2 Automatically Collected / Technical Information
- IP address
- Browser type, version, and operating system
- Device type
- Referring / exit pages
- Date & time stamps
- Pages you visited on the Site
- Usage data, logs, analytics
2.3 Third-Party Sources & Integration
- From cookies, web beacons, or analytics services (e.g. Google Analytics)
- From social media platforms (if you log in or connect via social login)
- From public databases or third-party business partners (where permitted)
2.4 Aggregated / De-identified Data
- We may create aggregated or de-identified datasets (which do not identify you individually) for analytical and statistical purposes.
3. How We Use Personal Data
We may use your personal data for various purposes, including but not limited to:
- To provide, maintain, and improve our Services
- To respond to your inquiries, requests, or support issues
- To send you administrative communications (e.g. updates, policy changes)
- To send you marketing or promotional materials (where permitted by law)
- To customize your experience and provide personalized content
- To conduct analytics, research, and business intelligence
- To enforce our policies, terms, or to comply with legal obligations
- To prevent fraud, abuse, or unauthorized activities
Where required by law or regulation (for example, under the Data Privacy Act), we will obtain your consent (either express or implied) before processing certain data (especially sensitive personal information).
4. Legal Bases for Processing (Philippines & Other Jurisdictions)
Depending on jurisdiction and context, we may rely on one or more of the following legal bases:
- Consent: You have given clear consent for us to process your personal data for a specific purpose
- Contractual necessity: Processing is needed to perform our contract with you or to take steps you requested
- Legitimate interests: We have a legitimate interest to process data (e.g. for analytics, fraud prevention), provided your rights are not overridden
- Legal obligation: We need to comply with legal, regulatory, or judicial obligations
- Public interest: In some cases, processing is needed for statutory or regulatory purposes
5. Disclosure and Sharing of Personal Data
We may share your personal data with:
- Affiliates or Subsidiaries: For internal business functions
- Service Providers, Vendors, Contractors: Who perform services on our behalf (e.g. hosting, email, analytics)
- Business Partners: For joint marketing or collaboration (subject to your consent or contractual obligations)
- Legal or Government Authorities: If required by law, regulation, subpoena, or court order
- Acquirers or Successors: In case of merger, sale, acquisition, or asset transfer
We will impose contractual obligations on such Third Parties to protect your personal data, and limit their use to the purposes for which you have consented (or which we have legal basis).
We do not sell or lease your personal data to unrelated third parties without your consent (unless required by law).
6. Retention of Personal Data
We will retain your personal data only as long as needed for the purposes stated in this Policy, unless a longer retention is required by law or regulation.
When personal data is no longer necessary, we will securely delete or anonymize it in accordance with our internal retention and destruction policies.
7. Security
We employ reasonable administrative, physical, and technical safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Examples include encryption, secure servers, access controls, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
8. Cookies and Tracking Technologies
We use cookies, web beacons, tracking pixels, and similar technologies to:
- Recognize and authenticate your device
- Understand your usage patterns
- Deliver tailored content or ads
- Improve and analyze our Services
You may disable cookies via your browser settings, but this might impair the functionality of certain parts of our Site.
We may also use third-party analytics or advertising providers (e.g. Google Analytics) that use cookies. These third parties’ use is governed by their own privacy policies.
9. Your Rights
Depending on your jurisdiction (especially under Philippine law), you may have rights regarding your personal data, such as:
- Right to access: You may request a copy of the personal data we hold about you
- Right to rectification: You can request correcting inaccurate or incomplete data
- Right to erasure / deletion: You may ask for your data to be deleted under certain conditions
- Right to restrict processing: You may ask us to limit how we use your data
- Right to object: You may object to certain processing (e.g. direct marketing)
- Right to portability: You may request your data in a structured, commonly used, machine-readable format
- Right to withdraw consent: If processing is based on consent, you may withdraw it (without affecting processing prior to withdrawal)
- Right to lodge complaint: You may lodge a complaint with the National Privacy Commission (NPC) or relevant authority
To exercise your rights, contact us via the contact information below. We may require verification of your identity to ensure data protection.
10. Children’s Privacy
Our Services are not directed to individuals under the age of 13 (or other applicable threshold in your jurisdiction). We do not knowingly collect personal data from minors without parental consent. If you become aware that we have collected information from a minor, please contact us so we can remove it.
11. Links to Other Websites / Third-Party Services
Our Site may include links to other websites or third-party services not controlled by us. This Privacy Policy does not apply to those external websites. You should review their privacy policies separately.
12. International Data Transfers
If we transfer your personal data to jurisdictions outside the Philippines (or your country), we will ensure an adequate level of protection (e.g. contractual safeguards, standard contractual clauses, or equivalent measures) in compliance with applicable laws.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time (e.g. when legal requirements change, or we change our practices). We will post the revised Policy on the Site with an updated “Last Updated” date. Your continued use of the Site or Services after such changes constitutes your acceptance of the revised Policy.
14. Contact Us
If you have questions, concerns, or wish to exercise your rights, you may contact us at:
REMAX International, Inc.
Address: 18 United Street, Bo. Kapitolyo, Pasig City 1603, Philippines REMAX International, Inc
Phone: +63 (2) 8687 6923 to 32 REMAX International, Inc
Email: info@www.remax.com.ph